Shipping policy

We process orders as they come in. We do our best to fulfill your order as soon as we can. Once we ship, you will be notified! For any questions, email our office at thebluejacketboutique@gmail.com

HOW LONG UNTIL I RECEIVE MY PACKAGE?

We will ship most orders in 1-5 business days. 

FREE SHIPPING - The Bluejacket Boutique offers free shipping on orders of $100 or more.  Orders with free shipping will go through USPS, or UPS. Free shipping is subject to exclusions.

 

WILL I RECEIVE A TRACKING NUMBER?

Yes, our shipping department emails each customer when their package leaves our warehouse.  It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information reaches you.

WHAT IF MY PACKAGE IS LOST?

We collect shipping on your behalf.  That money goes to the shipping company, not in our pocket.  Once a package is handed over to the post office, UPS or Fedex, it becomes a contract between you and the shipping company.  We just act on your behalf.  

With that said, we are here to assist in any way possible from any forms we need to complete or people we need to contact.  There's multiple types of lost packages though.  There's the type that the shipper actually acknowledges they lost and the claim is fairly simple.  Then there's the type where the shipper scanned the package as delivered yet the customer says they didn't get the package.  For that type, please read on.

If the U.S. Postal Service reports that they have delivered your package but you have not received it, you need to contact your local post office with your tracking number.  Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house.  Occasionally they may also hold the package at your local post office for you to pick up.  They now have GPS locators on packages so they can see where the package was left.  This is not information we have access to....you will need to speak to them personally.  Additionally if you still have not received the package after contacting your post office, you may file a claim with the U. S. Post Office for reimbursement direct to you. Simply fill out the claim form and attach a copy of your original receipt from The Bluejacket Boutique.  After the post office reimburses you, you can then re-order if you wish. We collect shipping costs on your behalf, that money does not go into our pocket. Delivery confirmation is NOT insurance.  Insurance will cover your package if it arrives damaged or the post office loses the package.  Once the package leaves here and is scanned by the post office, we no longer assume any responsibility.  At that point it becomes the responsibility of the post office. 

RETURN PACKAGES:

The Bluejacket Boutique

 

609 N Campbell St

Unit 1018

Willis TX, 77378

NOTE:  Please insure and use tracking on your return packages to keep the post office accountable.  You are responsible for the items until it reaches our warehouse.  If they loose it in transit back to us we assume no responsibility for the lost packages. 

Warehouse/Shipping/Online Questions - please email us at thebluejacketboutique@gmail.com

NOTE:  Shipping and order inquiries are best answered and in the quickest way by emailing us at thebluejacketboutique@gmail.com

Last Updated: November 8, 2023

Thank you for choosing The Bluejacket Boutique as your preferred boutique for all of your shopping needs. your business means the world to us, and we are committed to delivering your order safely and promptly. Please read our Shipping Policy to understand our shipping processes, timelines, and any associated terms and conditions.

Shipping Timelines

  1. Order Processing: Orders are typically processed within 1-2 business days from the date of purchase, subject to product availability and any customization requirements.

  2. Shipping Method: Shipping method availability and delivery timelines may vary depending on your location and the items in your order.

  3. Estimated Delivery Time: Once your order has been shipped, you can expect to receive it within the estimated delivery time specified during checkout. Please note that these estimates are approximate and can be influenced by factors such as inclement weather, customs delays, or other unforeseen circumstances.

  4. Order Tracking: You will receive a shipping confirmation email with a tracking number to monitor the progress of your shipment. For real-time tracking updates, visit our website and enter your tracking number in the designated field.

Shipping Costs

Shipping costs are calculated based on weight of the items in your order, and your shipping destination. You can view the shipping costs at checkout before completing your purchase. Occasionally, we may offer promotions or free shipping for specific products or order values, so be sure to check our website for any ongoing offers.

 

    Lost or Damaged Shipments

    In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work to resolve the issue promptly and, if necessary, initiate a claim with the shipping carrier. It is important to inspect your package upon delivery and report any visible damage to the carrier at the time of delivery.

    Return and Refund Policy

    For information on returns and refunds, please refer to our Return and Refund Policy, available on our website.

    Our goal is to provide you with a smooth, quick, and stress-free shipping experience!!

    Note: This Shipping Policy is subject to change without notice. Please refer to our website for the most up-to-date version of our policy.

    The Bluejacket Boutique, LLC  www.shopbluejacketboutique.com thebluejacketboutique@gmail.com 832-510-8045